Solutions - Using SMS for Alert Management

Most system management software use only email for alert notification. Time is critical to notify your IT support staff when problems occur. However, email access may not be reliable especially for remote technical support, and it is limited by Internet connectivity. It is not always readily available based on past experience.

Since 2003, ServiceTech has developed a solution for the inadequacy of email alerts. With a mobile SIM card, our solution acts like a small SMS Gateway and enables you to send SMS messages directly.



Our solution is simple yet effective, and is chosen by various corporate customers through the years. Customers have used it with BMC Performance Manager (PATROL), Microsoft Operations Manager and other third-party software.

Features and Benefits

• Send SMS messages automatically to alert appropriate IT support staff. Ideal for monitoring your servers, network, web sites, and applications.
• A unique solution which works even if your email server or Internet connection is down.
• No need to setup expensive SMS gateway from mobile network operators.
• Available for immediate use, no programming skills required.
• Ability to send Traditional/Simplified Chinese and English messages
• Works across different mobile operators: 3 Hong Kong, CSL1010, New World Mobility, One2Free, PCCW mobile (Sunday), Peoples, SmarTone-Vodafone.

Solution Pricing

Description	Price
- GSM Modem - ServiceTech SMS Gateway software, runs on Windows 2000 / 2003 / XP	Price starts from HK$4,800.
- Onsite installation service, around 1-2 hours (optional)	Please use our online quotation form.
Additional products and services (optional) - Systems management products - Application integration - SMS message format customization, etc.

The price listed here is for reference only, and is subject to change without notice. Please contact us for product demonstrations and enquiries.