ServiceTech

Products

BMC Performance Manager (Patrol)

BMC Service Desk Express

VMware Infrastructure

Businesses are increasingly relying on Information Technology to provide service and improve productivity. At the same time, it is equally important to manage IT to ensure business continuity and reduce risk. ServiceTech is uniquely positioned to provide the necessary tools and services to achieve this goal.

IT Infrastructure Management

ServiceTech is focused on the niche market of IT infrastructure management. Our technical expertise has been building proven IT management solutions through the years. We have developed partnership with leading vendors to provide unmatched support and confidence to our customers.

Our solution portfolio is based on these lines of business

ITIL / IT Service Management
Storage Management
- Data Backup, Disaster Recovery
Virtualization
- VMware Infrastructure

BMC Software

Performance Manager (Patrol) from BMC Software allows you to monitor your critical applications to provide maximum availability and performance.

Our professional consultants have strong implementation experience in various operating systems, databases and applications. We regularly review the latest technologies, best practice and recommendations from BMC Software. Our implementation methodology uses BMC's white papers as a solid foundation, like Windows, Unix and Linux Server Management, Microsoft Exchange and Oracle database, and we constantly strive to improve ourselves with each implementation.

We have developed a SMS alert integration module for BMC Patrol. This is an unique solution compared with other local vendor's offerings. It has been successfully implemented for various customers in Hong Kong and Macau.

Service Desk

If you are looking to improve your service desk operation, or seeking for ITIL-compliance, look no further. Our consultants are familiar with IT Service Management best practices. We can advise you the processes and available tools in the market.