Products - BMC - Service Desk Express
BMC Service Desk Express is designed to meet your business requirements by automating your service desk processes. It increases overall business value with metrics that reduce operational costs and improve efficiency. These out-of-the-box metrics help you determine the cost of key activities, such as incident resolution, change management, and system maintenance.
BMC Service Desk Express includes a customizable, web-based application with an easy-to-use interface. It has the following modules depending on the software license purchased.
- Incident Management
- Client Management
- Crisis Management
- Asset Management
- Preventive Maintenance
- Purchasing
- Change Management
- Problem Management
- Service Level Management
- Collaborative Workspace
- Reports
- Business Rules Administration
- Self Service Administration
Integration with IVR Systems
BMC Service Desk Express can be configured so that an incoming telephone call can open or create a form as a screen pop-up for a support staff, then fill in fields on that form with call-related information.
Implementation Service
ServiceTech provides an one stop solution to improve your service desk operations. We provide not just the software, our consultants can advise on the implementation and go through the process with you.
- User Requirement Definition
- Installation
- Operating System, service pack and patches, etc.
- Database installation - Microsoft SQL Server or Oracle
- BMC Service Desk Express Suite
- Configuration
- Notification Configurations (Email and SMS)
- Active Directory users synchronization
- Business rules, etc.
- User Acceptance Tests
- Skill Transfer
- Documentation
